Refund policy

At Gentswag, we strive to ensure that every purchase meets your expectations. If you’re not completely satisfied with your order, we’re here to help.

7-Day Return & Exchange Policy

You may request a return or exchange within 7 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible, the item must:

  • Be unused, unwashed, and in its original condition
  • Have all original tags, labels, and packaging intact
  • Not show any signs of wear, damage, stains, perfume, or alteration
  • Be accompanied by proof of purchase or order confirmation

Exchange Policy

We offer exchanges for:

  • Size-related issues
  • Damaged or defective products received
  • Incorrect product delivered

Exchanges are subject to product availability. If the requested size or item is unavailable, store credit or a refund may be offered.

Return Policy

Returns are accepted within 7 days of delivery if the product meets the eligibility criteria mentioned above.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products returned after 7 days of delivery
  • Used, washed, damaged, or altered items
  • Products without original tags or packaging
  • Items purchased during clearance or special sale events (unless received damaged or incorrect)

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the product and packaging for verification.

Refund Process

Once the returned item is received and inspected, approved refunds will be processed to the original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, return shipping charges will be borne by Gentswag.
  • For size exchanges or customer-initiated returns, return shipping charges may be applicable.

Contact Us

For return or exchange requests, please contact our support team with your order number and details of the issue. We will assist you with the next steps as quickly as possible.

Gentswag reserves the right to refuse returns or exchanges that do not meet the above conditions.