Shipping policy

Thank you for shopping with Gentswag. We are committed to delivering your order safely and on time. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During high-demand periods, sales, or promotional events, processing times may be slightly extended.

Shipping Timeline

  • Standard Delivery: 3–7 business days across most locations in India.
  • Delivery timelines may vary depending on your location, courier availability, and unforeseen circumstances.

Shipping Charges

  • Free Shipping on all COD and prepaid orders.

Order Tracking

Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp, allowing you to track your shipment in real time.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us.

Additional shipping charges may apply for re-dispatch requests.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Gentswag is not responsible for delays or delivery failures resulting from incorrect or incomplete address information provided by the customer.

Damaged or Tampered Packages

If you receive a package that appears damaged or tampered with:

  • Do not accept the package if possible.
  • Take clear photos of the package.
  • Contact our support team within 48 hours of delivery.

Delayed Deliveries

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Courier service issues
  • Other circumstances beyond our control

Gentswag shall not be held liable for delays caused by such events.

Serviceable Locations

We currently ship across most locations within India. In rare cases, certain remote or restricted areas may not be serviceable by our courier partners.

If your location is not serviceable, we will notify you and issue a full refund if payment has already been made.

Contact Us

For shipping-related questions or assistance, please contact our customer support team with your order number.

Gentswag
Premium Casual Shirts for Men
Style. Comfort. Confidence.