1. What products does Gentswag offer?
Gentswag specializes in premium men’s casual shirts crafted from comfortable cotton-blend fabrics. Our collection features stylish solid shirts in a variety of colors suitable for everyday wear.
2. What fabric are your shirts made from?
Our shirts are made from a premium cotton-blend fabric that offers the perfect balance of comfort, durability, breathability, and easy maintenance.
3. How do I choose the right size?
Please refer to our Size Chart available on each product page before placing your order. If you’re between sizes, we generally recommend choosing the larger size for a more comfortable fit.
4. Do your shirts shrink after washing?
Our shirts are designed to maintain their shape and fit when washed according to the care instructions. Machine wash with similar colors and avoid excessive heat during drying.
5. What payment methods do you accept?
We accept major payment methods including UPI, Credit Cards, Debit Cards, Net Banking, Wallets, and Cash on Delivery (COD), where available.
6. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for eligible locations across India.
7. How long does delivery take?
Most orders are delivered within 3–7 business days after dispatch, depending on your location.
8. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email, SMS, or WhatsApp to monitor your shipment’s progress.
9. Do you offer free shipping?
Yes, we offer free shipping on prepaid orders across India.
10. Can I return or exchange my order?
Yes. We offer a 7-day return and exchange policy from the date of delivery, subject to our return eligibility conditions.
11. How do I request a return or exchange?
Simply contact our customer support team within 7 days of receiving your order with your Order ID and reason for the request. We’ll guide you through the process.
12. What items are not eligible for return?
Products that are used, washed, damaged, altered, missing tags, or returned after 7 days of delivery are not eligible for return or exchange.
13. What should I do if I receive a damaged or incorrect product?
Please contact us within 48 hours of delivery and share clear photos of the product and packaging. We will resolve the issue as quickly as possible.
14. How long does it take to receive a refund?
Once your returned item passes inspection, refunds are typically processed within 5–7 business days to the original payment method.
15. Are the product colors exactly the same as shown in the photos?
We make every effort to display colors accurately. However, slight variations may occur due to screen settings, lighting, and photography conditions.
16. Are your shirts suitable for daily wear?
Absolutely. Our shirts are designed for everyday comfort and versatility, making them ideal for work, casual outings, travel, and social occasions.
17. Will sold-out sizes be restocked?
Popular sizes and colors are often restocked. We recommend checking back regularly or contacting our support team for availability updates.
18. How can I contact Gentswag?
You can reach our customer support team through the Contact Us page on our website. Please include your Order ID for faster assistance.
19. Do you ship outside India?
Currently, we ship only within India.
20. Why choose Gentswag?
Gentswag combines timeless style, premium cotton-blend comfort, quality craftsmanship, and affordable pricing to help men look sharp and feel confident every day.
